Categories

Responsibilities

1- Lead in establishing and administering a mechanism that allows beneficiaries in the health facility
to securely and confidentially leave feedback and complaints
♦ Lead in procuring and installing materials needed for establishing and administering the
mechanism including signage, suggestion boxes, feedback sheets, feedback logs, etc.
♦ Routinely receive feedback from patients or the suggestion box and enter it into the feedback
matrix.
♦ Provide observational feedback to the office.
♦ Follow up on the closing and the resolution of cases.
2- Act as a point of contact for beneficiaries
♦ Interact with patients to ensure they are being appropriately treated
♦ Conduct routine quick surveys with beneficiaries and encourage them to leave feedback when
they desire to do so.
♦ Where necessary, communicate resolutions from complaints back to the complainant.
3- Conduct additional data collection efforts as needed
♦ Under direction of the M&E Manager in office, perform ad-hoc research efforts in and around
the health facility.
♦ Enter the data from the collection efforts and send them back to office.

4- Reporting:
♦ Provide monthly reports that shows the analysis of complaints and feedbacks received.
♦ Integrate accountability reports into regular donor reports.
Additional responsibilities:
♦ Supervising the field assistant team, following up their work schedule and ensure the completion of planned M&E activities in the field.
♦ Reporting of the M&E activities conducted by the field assistants.

Safeguarding 

♦ Uphold and promote our commitment to ensuring the safeguarding and safety of the vulnerable communities we serve.

♦ Consistent with our safeguarding and protection policies, ensure all people who come into contact with us are as safe as possible.

" We Has a zero-tolerance policy towards any behaviour that violates its code of conduct, including sexual harassment, exploitation, abuse, as well as lack of integrity, corruption, and fraud. we also adheres to strict safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles"

"ان لدى المنظمة سياسة عدم التسامح مطلقا تجاه أي سلوك يخرق مدونة قواعد السلوك الخاصة بها، بما في ذلك التحرش الجنسي، والاستغلال  والإساءة ، والفساد, 
والاحتيال و الافتقار إلى النزاهة. كما تلتزم المنظمة بمبادئ الحماية الصارمة. ويلتزم جميع المرشحين المختارين لهذه المبادئ، وسيتم التحقق من المرجعية والخلفية بشكل
صارم ، ومن المتوقع أن يلنزك المرشح بهذه المعايير والمبادئ.